Booking terms

These terms explain booking, payment, cancellations and arriving for your appointment. You can review the key policies again before you pay.

Booking and payment

When you book online you choose to pay a £20 deposit, or the full price.
If you pay a deposit, the rest is paid on the day of your appointment.
Your time is held for a few minutes while you pay. The booking is confirmed when payment succeeds, and we email you a confirmation.
The price you pay is the price shown when you book, even if prices change later.
Card payments are handled by Stripe. We never see or store your card details.

Appointments are available daily from 10:00 to 20:00, subject to availability.
We leave a one-hour buffer after each appointment before the next one.
Please arrive on time. If you arrive more than 15 minutes late, you must rebook and pay a new £20 deposit. Payment for the original booking is non-refundable.

To cancel or change your appointment, email us at lantamassage@outlook.com. Please contact us as early as possible.
If you cancel 24 hours or more before your appointment, you get a full refund of what you paid.
If you cancel less than 24 hours before, the £20 deposit is kept. If you paid in full, you get back everything except £20.
Contact us directly if your appointment is less than 24 hours away.
If you do not attend your appointment, your payment is non-refundable.

If you are pregnant, or have a health condition or injury, please check with your GP or midwife that massage is suitable before booking.
There is an optional notes box when you book. Please keep it short and don't include detailed medical information.